Community Engagement Manager
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
This role is a 12 month fixed term contract
The Difference You will Make:
Local leadership and engagement: partner closely with the France and Benelux Community lead to understand priorities, trends, risks, and opportunities
Local innovation and implementation: apply playbooks and impact pilots and civic engagement projects
Optimize central strategy for Host Growth, Engagement and Impact, which includes Policy and Commercial outcomes
Measure and understand the needs of our Host Community both qualitatively and quantitatively. You are the France and Benelux Community custodian for balancing the needs of our Host Community with those of Airbnb
A Typical Day:
Responsibilities
Co-develop, implement and drive the territory execution of the operating system, including delivery of highly impactful Monthly Business Reviews for France and Benelux
Localise and track and report on the local community KPIs
Develop and unlock collaborative partnerships with key stakeholders and functions, including Market Managers, Policy Managers, Central Community team and EMEA Community Managers
Work closely with the France and Benelux Community Lead to support short and long-term Growth, Engagement, and Impact goals, including Business and Policy objectives
Working with XFN leaders to leverage Host feedback and improve local programs and the platform
Regional Innovation and Implementation
Localize central playbooks to make it locally relevant, and based on feedback from Community Leaders, and increase product adoption (via toolkits, webinars, newsletters, meetups, summits)
Create and run result-driven, community-driven and scalable initiatives (including community, business impact, and civic engagement initiatives)
Support in the planning and logistics of online and offline events, including annual Leader Summit
Support the education of Hosts on all significant product changes and cascade feedback to the relevant internal stakeholders
Coordinate with the Host Community in France and Benelux on day-to-day community leaders’ tasks, significant events / campaigns
Measurement and Communication
Own clear communication from the local team on performance against monthly and annual OKRs
Identify and escalate reporting issues, gaps in processes, and performance issues, and drive timely resolutions
Performance tracking/reporting - assessing performance of Host Clubs, community tools; emails, and webinars, with recommendations to improve
Review Host Club engagement, sharing relevant content with cross-functional teams
Provide specific feedback and insights to your Leaders on their performance and how they can improve
Your Expertise:
Fluent in French and English. Preferably in Flemish / Dutch as well. Excellent written and oral communication skills.
Strong leader with 5+ years of related work experience, particularly in Community Building, Strategy and Innovation in France, Belgium and/or the Netherlands
Preferably familiar with the France and Benelux tech and tourism industry
Strong organizational skills, with the ability to work autonomously while managing multiple projects simultaneously
Excellent communication and relationship-building skills, with an analytical mindset
Proven experience working cross-functionally
Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
Experience with the following tools is a plus: Salesforce, Facebook Groups, Asana
Passion for Airbnb travel, and the sharing economy - being an Airbnb host is a plus
Based in Paris, Brussels or Amsterdam
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.