Job Description

Are you interested in supporting the LEGO® Consumer & Shopper Engagement department in delivering impactful engagement to our consumers, including our community of Gamers?

Bring your passion for the LEGO brand to this role and share this enthusiasm with our fans, gamers and creators!

This role is based in Slough, UK and will follow our best of both hybrid working model (three days in the office), with one weekend day on a rotating basis.

No relocation assistance is offered for this position.


Core Responsibilities

• Engaging with LEGO fans, gamers and creators, by interacting with them across various platforms and channels e.g. social media, live streams, product reviews, fan communities and gaming-focused platforms.

• Being active in developing our approach to engaging with users and creators across multiple platforms.

• Tailoring your engagement to the channels and audiences you are interacting with.

• Leaning into the gaming and other passions to craft relevant and engaging copy.

• Adaptability to work dynamically across many audiences, affinity levels, and passion points.

• Working closely with your team as well as various internal and external collaborators within Consumer & Shopper Engagement.

• Gathering and raising important insight from the community to help inform decisions.

• Directly engaging with users with a focus on supporting, informing, and inspiring.

• Being a safety net by identifying and actioning inappropriate content.
  

Play your part in our team succeeding

LEGO Consumer and Shopper Engagement is at the forefront of delivering exceptional consumer support globally. Delivering engaging experiences for our LEGO Communities requires a growing focus on social media interaction, engagement with kids on our owned platforms, gaming communities, providing proactive shopper assistance, and fostering two-way engagement at various touchpoints.

Joining the Community Management and Moderation team, you’ll play a pivotal role in helping Consumer and Shopper Engagement make a step change from a world-renowned customer support centre to a best-in-class and innovative digital engagement centre for communities, driving measurable value for the LEGO Group across consumer touchpoints and constantly identifying new opportunities for driving value through engagement.

Do you have what it takes?

• Hands on experience with social media or other online community engagement.

• Passion and experience in videogames and knowledge of gaming platforms (the LEGO videogame portfolio and gaming audiences highly preferred).

• Fluency in spoken and written English. Additional language skills are beneficial, especially Spanish and Brazilian Portuguese.

• Excellent communication skills with the ability to tailor tone of voice dependent on audience. We are FRKE! Fun, Reliable, Knowledgeable and Engaging.

• Digitally native with confidence communicating online.

• Confident in working with consumers where change and uncertainty can occur.

• Ability to assess risks of public engagement opportunities.
  

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.