About the job

Rollic is an Istanbul-based game developer and publisher.

Founded in 2019 and acquired in October 2020 by Zynga, who joined the Take-Two roof as of May 2022.

Rollic has over 2.8 billion downloads across its diverse portfolio of games and, thanks to an intensive development process utilizing a massive test pipeline, has a steady cadence of globally hit titles such as Color Block Jam, Twisted Tangle, Power Slap, Seat Away, Screw Jam, Tangle Master 3D, High Heels!, and Fill the Fridge!, all of which have gained millions of downloads worldwide within a few months after their release.

Discover our perks and benefits:

• Competitive salary to help you reach your highest potential

• Stock allowance: Become a Take-Two Shareholder!

• Meal compensation & delicious catering options

• Relocation support to Istanbul

• State-of-the-art equipment in your welcome package

• Gaming room & lounge area to relax and recharge

• A pet-friendly office where your furry friends are welcome

• Gym area in the Rollic office

• Private health insurance

• 24/7 online well-being & mental health support

• Learning & development via Take-Two’s employee program

• A chance to take responsibility and improve your skills continuously

We are looking for a Community Manager

This role will be responsible for managing community engagement and user feedback processes for Rollic’s Barbie game.

Main Responsibilities:

• Execute App Store and Google Play Store review analyses and relevant incoming communication, and prepare periodic feedback to the team.

• Collaborate closely with Product Managers and Technology teams to implement game improvements based on user feedback.

• Develop and execute player support strategies that align with Rollic's objectives.

• Oversee day-to-day support operations, ensuring inquiries are handled efficiently, accurately, and with a player-centric approach.

• Define and track key performance metrics to evaluate the effectiveness of player support operations, leveraging data-driven insights to identify trends and areas for improvement.

• Manage Helpshift, including designing and implementing bot flows, automations, and integrations to enhance player support efficiency.

Desired Skills and Qualifications:

• Passion for mobile games,

• Excellent verbal, written, and interpersonal communication skills in both English and Turkish,

• Excellent analytical and problem-solving skills,

• Familiarity with mobile gaming dynamics and metrics,

• Strong communication and project management skills.