Description

Owlchemy Labs is looking for an experienced Contract Community Manager. This Contractor will be responsible for building, growing, and maintaining a vibrant and engaged online and offline community around the company's brand and game IPs. This role requires a combination of communication, strategic thinking, content ideation, and relationship-building skills to create a positive, supportive, and thriving environment for community members. The Contract Community Manager will act as the primary point of contact between Owlchemy Labs and its audience, helping to drive engagement and support.

This is a twelve (12) month contract estimated to commence in late February/early March 2025.

Responsibilities:

• Engage and build relationships with our players across numerous community platforms including Steam, Meta, Discord, and more

• Provide timely responses to community posts and reviews on Steam and Meta platforms, answering support needs for all of our IPs 

• Develop and implement strategies to attract new members to our Discord community

• Provide timely responses to the community on Discord, answering support needs, general engagement, and sharing information

• Work closely with our Customer Support team to ensure common community issues are being surfaced and addressed

• Be the primary representative for our live-service game to the community, being the voice to the player, sharing information, updates and collecting feedback

• Analyze community conversations weekly, creating a feedback strategy and system loop between our community and internal stakeholders to relay valuable input to improve brand offerings

• Work closely with our Social Media Manager and Sr. Lead of Communications to align on marketing initiatives, sharing information with the community and driving engagement with our brand

• Coordinate and participate in Community Play Days and Community driven Q&As on a bi-weekly and quarterly basis

• Refresh the community guidelines ensuring adherence to the Owlchemy Labs brand

• Confidently monitor and moderate community conversations ensuring adherence to community guidelines

• Develop community engagement and growth performance metrics, providing weekly performance analysis and reporting on player sentiment, community health and growth with strategies to overcome any setbacks

Requirements

Required Skills/Abilities:

• Deep understanding of community management platforms and ecosystems

• Exemplary product and brand communications, copywriting, and creative writing skills

• Outgoing and proactive in connecting with the community to build relationships

• Knowledge of the video game landscape, with focus on VR and its nuances

• Organized self-starter, with demonstrated ability to plan and self-manage concurrent content pipelines and programs, while working in a team environment

• Ability to aggregate and analyze data, communicating key learnings cross-functionally

• Must have excellent communication, time management, relationship building, conflict management, and organizational skills

• Must have the ability to give and receive constructive feedback

• Should be able to multi-task and to adapt easily to change

• Positive, professional, collaborative, and flexible attitude

Required Education and Experience:

• High School Diploma or equivalent

• Minimum 3 years experience in community management on a live-service game

• Experience with Discord

Preferred Education and Experience:

• 4+ years experience in community management, social media management or marketing

• Experience working in small teams

• Experience with quantitative and qualitative data analysis

• Appreciation of puns (or at least the ability to groan at them)

Physical Requirements:

Contractors must be able to use virtual reality headsets but are not expected to own one.