About the Role

Monks is seeking a Community Manager to join our growing Strategy and Planning team. In this role, you will lead the development and implementation of community management strategies that foster engagement, build brand loyalty, and align with our clients' overall marketing objectives. Our ideal candidate is a proactive, versatile, and experienced professional who can identify and capitalize on new opportunities to create vibrant and engaged communities. Responsibilities include setting and implementing social media and communication campaigns, managing and overseeing all social media content initiatives across platforms to ensure customer engagement and brand consistency, and interacting with the community to build brand loyalty and ensure a positive customer experience.

Responsibilities:

Community Engagement:

• Oversee day-to-day management of social media communities, ensuring timely and consistent engagement across platforms including, but not limited to Facebook Group, Instagram, TikTok, X, and Threads

  • Monitor and manage community interactions, responding to comments, questions, and feedback in brand tone of voice to foster and deepen relationships.

  • Analyze community sentiment, feedback, and engagement metrics to identify trends and insights for optimization opportunities.

  • Coordinate with Marketing, PR, and Communications teams to ensure brand consistency.

  • Identify customers’ needs and recommend new topics to engage the community.

  • Monitor and manage community interactions while identifying potential crises, coordinating response strategies with internal teams.

  • Organize and participate in community activations to build brand awareness.

  • Conduct regular competitive benchmarking to identify opportunities for differentiation and community growth.

  • Analyze daily conversations around the brand to inform strategies.

  • Partner with data analysts to develop monthly and quarterly reports on community health and engagement metrics.

  • Stay up-to-date with digital technology trends, cultural shifts, and best practices in community management.

Content Collaboration and Creation:

• Collaborate with content creation teams to develop engaging content that resonates with the community.

  • Provide ideas for text, images, and videos for social media accounts. 

  • Collaborate on monthly content calendars ensuring timely publishing of social media posts.

About You

The essentials:

• Proven work experience as a community manager for large-scale, national brands (3-5 years preferred).

  • Experience in reactive content creation with a track record of building engaged communities.

  • Strong understanding of marketing initiatives, strategic positioning, and target audiences.

  • Expertise in tracking relevant community metrics (KPIs) using social listening tools.

  • Knowledge of social media best practices regarding formats and tone of voice.

  • Exceptional interpersonal skills with excellent writing and verbal communication abilities.

  • Strong attention to detail and organizational skills for quality assurance in high-profile channels.

  • Ability to thrive in fast-paced environments while managing multiple priorities.

Not a must, but a plus:

• Familiarity with scheduling and social media management tools like Sprinklr

At Media.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA

• Generous PTO and 15 company-wide holidays

• 401k with company contribution

• Paid parental leave

• Work-life balance with an emphasis on personal well-being

• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network 

• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!

• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

Monks has provided a compensation range that represents its good faith estimate of what Monks may pay for the position at the time of posting. Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range$65,000—$75,000 USD

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.