We're looking for a Community Manager to join Meta’s Content Studio team, focusing on the Reality Labs official brand social accounts –– including @Metaquest, @Raybanmeta, @Horizonworld. This person will be the expert on our communities, and responsible for creating engagement strategies to deepen connections with our communities. This person should be passionate about all things AR/VR & Tech Innovation and have a genuine interest in the latest trends in this space.

In this role, you will collaborate closely with our community management agency on engagement, reporting, and strategy. While the agency handles the day-to-day community management and moderation, you will be expected to analyze both quantitative and qualitative data and provide recommendations to execute against in order to improve the overall community experience.

You will also be an integral part of our community listening and insights engine, which serves our broader team responsible for building creative and messaging to serve our customers.

This is a highly collaborative role that will work cross-functionally with digital, creative, International programs, and product teams. The ability to navigate large cross-functional teams and working models while exhibiting strong decision making for impact is key.

Key Responsibilities

Be the expert in our Reality Lab’s community. Know their interests and behaviors and how to best connect with them and keep them engaged. Be prepared to share these insights with the team at a regular cadence.

Help craft our Reality Lab brands’ engagement strategies; Including tone of voice executions, pitching net-new engagement strategies, and finding new avenues to embed our brand in these communities to better support and serve AR/VR & Tech Innovation.

Oversee and own vendor’s community management efforts, including their work replying to comments on owned content and engaging on outside content from @Metaquest, @Raybanmeta, @Horizonworld handles

Analyze community data/relevant trends (e.g. sentiment, conversation trends in natively on platform & via social listening tools) and produce actionable recommendations and optimizations for community building and engagement

Partner with Social Media Managers and Creative Strategists on creating community-first social creative and experiences. Includes text-based posts to surprise and delight, to IRL community engagement activations.

Navigate and support crisis response team during peak moments; escalating sensitive community conversations and providing recommendations in those moments

Required Experience

Passionate about AR/VR & Tech Innovation and be excited to be in this role.

4+ years of experience handling community management and social strategy for digital-first brands driving culture

Is proactive in pitching ideas, taking ownership of your day to day work, and escalating wins that shine a spotlight on the amazing work this team does.

Deep expertise and understanding of social platforms, community behaviors, and customer mindsets. Can share these insights in a concise and digestible manner.

Strong copywriter, both for social copy and presentations

Past experience navigating sensitive, peak brand moments like crisis, issues, and news through the lens of social marketing

Excellent account management and organizational skills. Agrees to reasonable deadlines and sticks to them.

Understands intricately how all of the prominent social platforms work - can publish if needed

Preferred Experience:

Experience building queries in a social listening tool as well as optimizing and reporting

Is familiar with MELTWATER, ASANA and BRANDWATCH tooling

Content creation experience - IG reels, Tik Tok, Threads

Managing Community groups in platforms like Facebook Groups, Discord, Reddit, etc.

Stays up to date with Industry trends related to Community Management 🤝Social

The pay range that Tundra in good faith reasonably expects to pay for this position is $47.24/hour - $59.06/hour.

Tundra’s benefits offering includes optional medical, dental, vision, retirement benefits, up to 15 Days PTO per annum and a New Child Benefit.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

The Meta CWX Program is enabled by a cutting-edge software platform called TalentNet that leads the contingent labor world for technology innovation. The software platform leverages Machine Learning and Artificial Intelligence to make sure the right people end up in the right job.

At Meta, we are constantly iterating, solving problems, and working together to connect people all over the world. That’s why it’s important that our workforce reflects the diversity of the people we serve. Hiring people with different backgrounds and points of view helps us make better decisions, build better products, and create better experiences for everyone.

We give people the power to build community and bring the world closer together. Our products empower more than 3 billion people around the world to share ideas, offer support, and make a difference.