Muzz is all about quality, not quantity. Join our fun and fast growing Community Management team and help uphold our behaviour and quality guidelines and keep Muzz a safe space for all our singles looking for love. We want to be known for prompt and amazing customer service. Help us get there!

What we're looking for

• A reliable, detail-oriented and efficient team member.

• Someone with excellent written communication skills.

• Someone with a positive and attentive approach to dealing with members enquires.

• Ability to handle escalations and provide support to the wider Community team

• Good decision-making skills

• Initiative to contribute to continuously improving processes and procedures.

• Strong textual comprehension and ability to understand and interpret customer needs.

• Ability to learn and retain a wide range of information.

• Someone who thrives in a high volume and fast-paced environment.

• Ability to work independently, following best practice and as a contributing team member.

• Someone with a technical customer support background is desirable.

• Existing knowledge of the product is beneficial but not required.

What you'll do

• Guide our support and moderation team to provide the best possible customer service

• Handle escalations and troubleshoot queries

• Join our growing Community team, delivering exceptional and prompt support to our global community of members.

• Provide excellent customer service across all of our communication channels, primarily emails and in-app messages.

• Moderation of member-to-member reports, taking the appropriate action if a member is found to be breaching our behaviour guidelines.

• Triage, investigate and escalate any reported software issues.

• Provide valuable insights where required to help us enhance our systems and service.

• Ensure tasks are actioned and responded to in a timely manner and performance targets are met.