About the Role

Monks is seeking a Senior Community Manager to join our growing Strategy and Planning team. In this role, you will lead the development and implementation of community management strategies that foster engagement, build brand loyalty, and align with our clients' overall marketing objectives. Our ideal candidate is a proactive, versatile, and experienced professional who can identify and capitalize on new opportunities to create vibrant and engaged communities.

Responsibilities:

• Develop and execute comprehensive community management strategies that align with clients' marketing objectives and brand guidelines.

• Oversee the day-to-day management of social media communities, ensuring timely and consistent engagement with community members across various platforms.

• Monitor and manage community interactions, responding to comments, questions, and feedback in a timely and professional manner, while fostering positive relationships with community members.

• Analyze community sentiment, feedback, and engagement metrics to identify trends, insights, and opportunities for optimization.

• Collaborate with content creation teams to develop and curate engaging and relevant content that resonates with the community and drives meaningful interactions.

• Identify and manage potential community crises, working closely with the client’s internal customer care teams to develop and implement effective response strategies.

• Organize and participate in community events, to build brand awareness and strengthen community relationships.

• Partner with data analysts and strategists to develop and present monthly and quarterly reports on community health, engagement, and impact, providing strategic recommendations for continuous improvement.

• Stay up-to-date with digital technology trends, cultural trends, and community management best practices, leveraging insights to inform strategy and drive innovation.

• Conduct regular competitive benchmarking to identify opportunities for differentiation and community growth.

• Mentor and guide other community managers, fostering a collaborative and high-performing team environment.

About You

The essentials:

• 8+ years of experience in Community Management, with a proven track record of building and nurturing engaged communities.

• In-depth knowledge of community management best practices, including engagement tactics, content strategies, and crisis management.

• Expertise in identifying, tracking, and analyzing relevant community metrics and KPIs.

• Proficiency in using social media management tools, community platforms, and analytics tools to monitor and optimize community performance.

• Proven ability to develop and implement effective community management strategies that drive engagement, brand loyalty, and business results.

• Exceptional interpersonal and communication skills, with the ability to build and maintain strong relationships with community members and internal stakeholders.

• Strong leadership and mentorship skills, with the ability to guide and develop junior team members.

• Ability to thrive in a fast-paced, dynamic environment, managing multiple communities and priorities while maintaining a high level of quality and attention to detail.

• Passion for staying ahead of digital technology trends, cultural shifts, and community management innovations.

• Excellent problem-solving and critical thinking skills, with the ability to navigate complex community dynamics and resolve conflicts effectively.

• Must be based in the Eastern Standard Time (EST) zone to align with EST business hours.

Not a must, but a plus:

• Experience working with automotive clients.

What we offer

Benefits:

• Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA

• Generous PTO and 15 company-wide holidays

• 401k with company contribution

• Paid parental leave

• Work-life balance with an emphasis on personal well-being with subscriptions to employee assistance program, and access to fitness apps

• Career growth in a disruptor space & entrepreneurial opportunities within the Monks network 

• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!

• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.  

Monks is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under local accessibility laws.

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About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. 

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website (https://monks.com/careers) and will never ask for payment or bank account information during the recruitment process.